Refund Policy

Effective Date: June 24, 2026 | Last Updated: June 24, 2026

1. Introduction

At Anthony's Coal Fired Pizza, we are committed to delivering an exceptional dining experience and the highest quality food products to every guest. We take great pride in our coal-fired cooking techniques, premium ingredients, and dedicated service standards. However, we understand that there may be occasions where a refund, exchange, or order adjustment is necessary.

This Refund Policy outlines the terms and conditions under which refunds, exchanges, and cancellations are processed. By placing an order or making a purchase with Anthony's Coal Fired Pizza — whether online at anthonysdining.rest, by phone, or in person — you agree to the terms described in this policy.

Our policy is designed to be fair, transparent, and consistent with applicable consumer protection regulations in the United States, including guidelines enforced by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Refunds at Anthony's Coal Fired Pizza are evaluated on a case-by-case basis. To be eligible for a refund, the following general conditions must typically be met:

• The order must have been placed directly through Anthony's Coal Fired Pizza (in-store, via our website anthonysdining.rest, or by phone at the location where your order was placed).
• The refund request must be submitted within the applicable timeframe outlined in Section 3 of this policy.
• The issue must be documented and verifiable — for example, an incorrect item was delivered, the food quality did not meet reasonable standards, or an item was missing from your order.
• For online orders, proof of purchase (order confirmation number or receipt) must be provided.
• The request must not involve items that are classified as non-refundable under Section 4 of this policy.
• The customer must not have already consumed the majority of the order without reporting the issue at the time of delivery or pickup.

Anthony's Coal Fired Pizza reserves the right to deny a refund request that does not meet these eligibility criteria or where there is evidence of abuse of this policy.

3. Timeframes for Refund Requests

Timeliness is essential when reporting issues with your order. Please review the applicable timeframes below:

Requests submitted outside of these windows may not be eligible for a full refund. We encourage all customers to inspect their orders upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Consumed food items: Food that has been substantially or fully consumed will not be refunded unless a documented quality or health concern is identified and reported promptly.
• Customized orders: Items prepared with specific customer-requested modifications (e.g., ingredient substitutions, special dietary adjustments) that were made correctly as requested.
• Promotional or discounted items: Items purchased as part of limited-time promotions, happy hour specials, or bundled deals where the discount was applied at the time of purchase.
• Redeemed gift cards: Gift cards that have already been redeemed or used toward a purchase are not refundable.
• Delivery fees: Third-party delivery fees charged by platforms not directly affiliated with Anthony's Coal Fired Pizza are non-refundable through us and must be addressed with the respective platform.
• Gratuity and service charges: Any tips or mandatory service charges already applied to your bill.
• Catering deposits: Non-refundable deposits paid to reserve catering services as outlined in the catering agreement.
• Alcoholic beverages: Once alcoholic beverages have been poured and served, they are non-refundable except in cases of documented product defects.

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow the steps outlined below. Providing complete and accurate information will help us resolve your request as quickly as possible.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to be returned depends on the original payment method used:

Please note that while we process refunds promptly on our end, additional delays may occur due to your financial institution's internal processing times. Anthony's Coal Fired Pizza is not responsible for delays caused by third-party banks or payment processors.

7. Partial Refunds

In certain situations, Anthony's Coal Fired Pizza may issue a partial refund rather than a full refund. Partial refunds may be granted under the following conditions:

• Only one or a few items in the order were incorrect, missing, or unsatisfactory, while the rest of the order was acceptable.
• The customer partially consumed an item before discovering a quality issue.
• A catering order was partially fulfilled or arrived late, affecting only a portion of the service.
• A discount, promotion, or coupon was applied at the time of purchase, and the refund is adjusted accordingly to reflect the actual amount paid.
• Delivery issues affected only part of a large order.

The amount of any partial refund will be determined at the discretion of Anthony's Coal Fired Pizza management based on the documented circumstances of each case.

8. Cancellation Policy

We understand that plans change. Our cancellation policy is as follows:

Standard Takeout and Delivery Orders

• Orders may be cancelled within 5 minutes of placement for a full refund, as food preparation may begin immediately upon order confirmation.
• Cancellations requested after food preparation has begun may not be eligible for a full refund.

Catering Orders

• More than 7 days before the event: Full refund of any payments made, excluding the non-refundable deposit.
• 3–7 days before the event: 50% refund of payments made beyond the deposit.
• Less than 72 hours before the event: No refund will be issued. The full catering amount may be forfeited.

Pre-Ordered and Event Reservations

• Cancellations made 48 hours or more in advance: Full refund of pre-paid amounts.
• Cancellations made within 48 hours of the reservation: Store credit may be issued at management's discretion.
• No-shows without prior notice: No refund will be issued.

To cancel an order, please contact us immediately at [email protected] or call your local Anthony's Coal Fired Pizza location directly.

9. Exchange Policy

Anthony's Coal Fired Pizza does not typically offer traditional product exchanges due to the perishable nature of food items. However, we do offer the following accommodations:

• Order replacement: If an incorrect item was delivered or prepared, we will remake the correct item at no additional charge, subject to availability and operational capacity at the time of the request.
• Menu substitutions: If a menu item is unavailable at the time of your order, we will contact you to offer a suitable alternative of equal or comparable value.
• Gift card exchanges: Unused gift cards may be exchanged for a replacement card if the original card is damaged or lost, provided proof of purchase is available.

All exchange requests must be made within the timeframes specified in Section 3 of this policy and are subject to manager approval.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or exchange request, or if you believe your concern has not been adequately addressed, you may escalate the matter through the following process:

Step 1: Internal Escalation

Contact our customer support team at [email protected] and request escalation to a senior manager. Provide your original refund request details and a description of your ongoing concern.

Step 2: Formal Written Complaint

Submit a formal written complaint via email to [email protected] with the subject line "Formal Dispute – [Order Number]". Our management team will respond within 5 business days.

Step 3: External Resolution Options

If an internal resolution cannot be reached, customers may have the right to seek assistance through the following channels:

• Federal Trade Commission (FTC): Customers may file a complaint with the FTC at www.ftc.gov for consumer protection concerns.
• State Consumer Protection Offices: Depending on your state of residence, your state's Attorney General office may offer consumer mediation services.
• Better Business Bureau (BBB): Disputes may be submitted to the BBB for mediation at www.bbb.org.
• Credit Card Chargebacks: If you paid by credit or debit card, you retain the right to dispute the charge with your issuing bank. However, we encourage you to contact us first to resolve the matter directly.

11. Third-Party Delivery Platforms

Orders placed through third-party delivery platforms (such as Uber Eats, DoorDash, Grubhub, or similar services) are subject to the respective platform's own refund and cancellation policies. Anthony's Coal Fired Pizza is not responsible for issues arising from third-party delivery errors, delays, or damage occurring after the order has left our premises.

For issues related to a third-party delivery, please contact the platform's customer support directly. However, if the issue pertains to the quality or accuracy of the food itself as prepared by Anthony's Coal Fired Pizza, please reach out to us and we will work with you to find an appropriate resolution.

12. Health and Safety Concerns

If you believe that a food item from Anthony's Coal Fired Pizza has caused a foodborne illness or contains a foreign object, please contact us immediately at [email protected]. In such cases, we may request that any remaining food be preserved (refrigerated and not consumed further) for potential inspection.

Anthony's Coal Fired Pizza takes all food safety concerns extremely seriously. We are committed to cooperating fully with local and federal food safety authorities as required. Refunds for verified health and safety incidents will be processed as a priority.

13. Policy Updates

Anthony's Coal Fired Pizza reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website at anthonysdining.rest and will take effect immediately upon publication. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

14. Contact Information

For all refund inquiries, cancellation requests, or customer service concerns, please contact Anthony's Coal Fired Pizza using the information below:

This Refund Policy was last updated on June 24, 2026. Anthony's Coal Fired Pizza is committed to treating every customer with fairness, respect, and transparency in all refund and service matters.